Rwazi
Senior Community Manager
4mo ago
WorldwideSeniorRemote
Senior Community Manager responsible for ecosystem strategy, network architecture, and strengthening relationships among contributors, users, clients, and partners.
Requirements
- We are looking for individuals who demonstrate:
- 6–10+ years in community, ecosystem, or network leadership roles
- Experience managing multi-sided platforms (marketplace, SaaS, or distributed networks)
- Strong relationship-building ability across different stakeholder types
- Strategic thinking around network effects
- Analytical comfort with retention, density, and ecosystem health metrics
- Executive communication clarity
- Candidates may come from marketplace ecosystems, enterprise SaaS community leadership, or multi-stakeholder platforms.
Other
- Team: Community Location: Flexible / Remote Reporting to: VP of Community
- Rwazi’s Community function represents the human surface area of the company — contributors, mappers, enterprise clients, and ecosystem partners.
- The Senior Community Manager owns ecosystem strategy.
- This role defines how these groups connect, interact, and reinforce one another within the broader Rwazi network.
- Community at this level is not messaging. It is network architecture.
- The Senior Community Manager ensures Rwazi’s ecosystem compounds in trust, density, and strategic value over time.
- The Senior Community Manager is accountable for:
- Designing the structure of Rwazi’s ecosystem
- Strengthening relationships across users, mappers, clients, and partners
- Creating cross-node interaction within the network
- Increasing ecosystem resilience and loyalty
- Protecting long-term trust capital
- This role builds durable relational infrastructure.
- Define how contributors, enterprise users, and partners interact
- Design structured engagement models across stakeholder groups
- Create pathways for collaboration and shared value
- Reduce ecosystem fragmentation
- Maintain strong relationships across core ecosystem segments
- Identify trust gaps or sentiment risk early
- Develop structured communication strategies per segment
- Balance enterprise professionalism with grassroots authenticity
- Surface structured ecosystem insights to Product and Leadership
- Identify recurring friction patterns across stakeholders
- Translate ecosystem signals into strategic adjustments
- Strengthen Rwazi’s identity within its network
- Develop rituals, recognition systems, and shared milestones
- Protect tone, positioning, and relational clarity
- Support VP of Community in scaling ecosystem footprint
- Evaluate new market or segment entry from a network perspective
- Identify ecosystem-driven growth opportunities
- Strong performance results in:
- Higher ecosystem cohesion
- Increased stakeholder loyalty
- Stronger cross-network referrals
- Reduced churn across contributors and clients
- Greater long-term defensibility
- This role strengthens Rwazi’s human moat.
- Not delivery operations
- Not reactive support
- Not transactional messaging
- Not community engagement for engagement’s sake
- This role requires structured ecosystem thinking.
- We value leaders who:
- Think long-term about trust capital
- Balance warmth with strategic discipline
- Operate without ego but with authority
- Care about ecosystem integrity
- Prefer durable systems over reactive fixes
- Candidates are evaluated based on:
- Their ability to design and scale ecosystem structures
- Evidence of strengthening multi-sided networks
- Clarity in handling stakeholder complexity
- Structured thinking around community health metrics
- Strategic maturity in managing trust across groups
- The Senior Community Manager leads the design and strengthening of Rwazi’s ecosystem across users, mappers, enterprise clients, and partners.
- This role ensures that Rwazi’s human network compounds in value — becoming a durable competitive advantage over time.