Volka
Player Support Specialist
3mo ago
RemoteC1grafana
Providing player support and managing player communication for the game Taonga.
Responsibilities
- Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
- Managing reviews on Google Play and App Store
- Moderating the game chat and social networks
- Monitoring game performance (with Grafana and other tools)
- Informing the developers of emerging issues
- Participating in testing game updates and the game Portal, collaborating closely with QA
- Collecting player feedback.
Conditions
- 100% remote work (except from Russia and Belarus)
- Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break
- Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break
- Shifts on public holidays based on team needs
- Hourly pay rate depending on the test assignment and interview
- Position as an independent contractor.
Other
- Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago.
- What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics.
- We are looking for a dedicated Player Support Specialist to join our team in expanding the world of Taonga and bringing delightful experiences to our players.
- Is fluent in English (C1 Advanced Level)
- Has strong technical proficiency on both PC and mobile devices
- Is ready and willing to learn and enhance qualifications, including through company-sponsored courses
- Has extensive gaming experience and passion for games
- Is highly self-disciplined and responsible
- Has an up-to-date PC, an Android mobile device, a stable internet connection.
- You will have the opportunity to showcase your skills through our test assignment.
- We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.
- Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.