Moss
Customer Operations Associate (f/m/d)
2mo ago
EuropeJuniorRemotecustomer servicecomplianceprocess optimization
Entry-level role supporting customer operations and onboarding in a FinTech environment at Moss in Berlin.
Requirements
- This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations.
- You bring:
- A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- A strong interest in FinTech, financial processes, or operational excellence
- A proactive, hands-on mindset and willingness to take ownership
- In addition, here are the skills and attributes we are looking for:
- Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken.
- Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
- Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way.
- Customer-Oriented You approach situations with empathy and professionalism, always aiming for high-quality solutions.
- Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.
- Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve.
Other
- At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
- Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups , we’re here to help propel your career and together, make Moss a lasting success.
- We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment.
- From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers.
- From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing:
- Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
- Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed.
- Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
- Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better.
- A strong operational foundation in a leading European FinTech
- Structured onboarding and hands-on training
- Exposure to compliance standards, customer operations, and financial workflows
- Clear growth paths within Operations, Compliance, Risk, or Product
- Early responsibility and real impact from the start
- Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.
- Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards , accounts payables , employee cash reimbursements and procurement .
- Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
- Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:
- Top-of-market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
- Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
- By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy .