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Stacks

Customer Success Manager - Accounting

2mo ago
Europe
Stacks

Customer Success Manager - Accounting

2mo ago
Europe

Customer Success Manager role focused on accounting to contribute and execute go-to-market strategies at Stacks, an AI-native finance platform.

Responsibilities

  • Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting, to join our team as one of our first CS hires.
  • In this high-impact role, you’ll contribute to create and execute our GTM strategy at Stacks. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks.
  • Drive Customer Success : Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations.
  • Accounting-Led Support : Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks.
  • Drive Net Retention : You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption.
  • Product Mastery : Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation.
  • Cross-functional Collaboration : Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams.
  • Strategic Impact : As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy.

How to apply

  • We move fast. Most candidates complete the full process within two weeks
  • Step 1: 30 min intro chat with our TA team to learn more about Stacks and get genuinely excited about what we are building
  • Step 2: 30 min chat with Farid (COO) to dive into your experience, focused on relationship building, driving adoption, and more.
  • Step 3: 45 min deep dive with Albert (Founder) and extension to the previous conversation
  • Step 4: 60 min onsite case presentation with the team, focused on a real onboarding plan scenario
  • Step 5: 30 min onsite conversation with someoen from our leadership team about Stacks culture, values, and the journey ahead
  • Step 6: Offer. If we have gotten this far, we are excited about you and we will make that clear

Other

  • We are an office-first company & believe great products are made when we are together.
  • Stacks is building an AI-native platform that reinvents how modern finance teams run the monthly close. The opportunity is massive: every growing company depends on accurate, timely financial data, yet most are still operating with tools and workflows built for a different era.
  • In just two years, we’ve grown from a team of 2 to 30+ and are on a rapid trajectory. We’ve raised a $23m Series A led by Lightspeed Venture Partners , and we were recently recognised as one of Harmonic’s Hottest Startups of 2026 .
  • We’re already trusted by leading European scale-ups, including Pleo, Freetrade, and Motorway.
  • Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution.
  • We’re a team that is deeply customer-obsessed, plays to win, and isn’t afraid to take big, bold bets. We move fast, hold a high bar, and are committed to growing together as we scale.
  • 3–7 Years of SaaS Customer Success Experience : A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success.
  • Accounting Expertise : Hands-on experience in accounting, ideally as a Controller, /ACA/ACCA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges.
  • Customer-Centric Mindset : You know how to build trust with finance teams, navigate and deliver strategic support.
  • Product Mastery : You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers..
  • Foundational role: Help shape a category-defining company from an early stage, working directly with founders and a small, high-agency team.
  • Meaningful ownership: Competitive equity in a company scaling rapidly towards $10m ARR, where your impact will directly shape the outcome.
  • Cutting-edge product and tech: Work at the intersection of AI and finance, building systems that fundamentally change how companies run their financial close.
  • High-calibre team: Collaborate with people from companies like Uber, Plaid, Miro, and Mollie.
  • Exceptional workspace: Our London HQ is based in Fora — a modern, design-led space in the heart of the city with access to a gym, classes, and an environment built for focused, in-person building
  • Strong team culture: We run regular socials and off-sites that bring the team together properly, we recently have our 2-year anniversary party in Amsterdam, with board games, a tarot card reader and live music 🎶
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