Senior Technical Customer Success Manager - Thailand

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• If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
• As a Senior Customer Success Manager at Kong, you will be a strategic partner for our key customers, ensuring their long-term success and maximizing the value they derive from our solutions. You will champion customer satisfaction, drive product adoption, and foster strong, enduring relationships. Job Responsibilities * Develop and execute strategic account plans to drive customer retention, growth, and advocacy. * Proactively engage with customers to understand their business objectives, challenges, and technical requirements. * Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes. * Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization. * Collaborate cros
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• Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com .