Onhires
Inside Sales & Customer Success Specialist
1mo ago
WorldwideRemotelead generationinbound salesoutbound salescrm
Hybrid role combining sales ownership with customer support for an e-commerce water filtration company focusing on inbound lead conversion and revenue generation.
Responsibilities
- Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist.
- This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The ideal candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.
Nice to have
- Experience in E-commerce (Shopify/Amazon ecosystems) or B2B sales.
- Familiarity with logistics and fulfillment platforms such as ShipStation .
- Experience with physical product sales (home improvement, appliances, etc.).
Other
- High Ownership: Handle warm inbound leads and drive revenue without cold spamming.
- Direct Impact: Build long-term customer relationships and directly influence customer lifetime value.
- Uncapped Earnings: High commission percentages tied directly to clear sales targets.
- Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.
- Convert inbound inquiries into completed purchases through structured conversations.
- Conduct sales discussions focused on closing and objection handling.
- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
- Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
- Conduct targeted outbound outreach to warm leads.
- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.
- Respond to customer inquiries via phone, email, and live chat with high responsiveness.
- Process orders, refunds, replacements, and provide product consultations.
- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
- Provide comprehensive pre-sale and post-sale support.
- Report daily on sales activity, conversion performance, and customer feedback.
- Maintain proper CRM tagging, segmentation, and interaction logging.
- Coordinate with internal CS, CRM, and marketing teams to optimize the sales funnel.
- 3+ years of proven experience in sales, revenue generation, and deal closing.
- Fluent American English (spoken and written) - this is a strict requirement with zero exceptions.
- Solid experience working with CRMs ( Zoho CRM is highly preferred).
- High comfort level with both inbound and outbound sales calls.
- Strong objection handling, pricing discussion, and negotiation skills.
- Ability to work independently and consistently meet structured KPIs.
- Products: Whole house water filtration systems, replacement filters, faucets, and components.
- Target Market: Primarily B2C, with an expanding B2B segment (plumbers, installers, resellers).
- Average Deal Sizes: $80–$300 for replacements/filters; $300–$600+ for full systems.
- Repeat Customer LTV: $1,200+.
- 📍 Location: 100% Remote (Global, with a focus on LatAm, Europe).
- 🕒 Schedule: Monday – Friday, 8:00 AM – 6:00 PM EST (Fixed schedule).
- 💼 Contract Type: Contractor.