Glide
Digital Program Manager (DPM)
4mo ago
140000 –155000 USD / yearUSARemoteai toolsuser acceptance testingcustomer data analysis
Manage customer implementations and oversee account management to grow fintech product usage among banks.
Responsibilities
- Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting
- Oversee customer account management, including formal communications of product updates and roadmaps
- Travel to client sites for project kickoffs, training sessions, and other key project activities
- Leverage AI tools to streamline and optimize day-to-day responsibilities
- Analyze customer data to ideate and recommend new features and enhancements
- Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed
- Identify and develop new business opportunities with existing clients
Nice to have
- Customer-facing experience at an early-stage company
- Previous experience in a product or customer-facing role at a fintech or FinServ company
- Experience with data analysis tools such as SQL
- Familiarity with project management tools, customer success software and CRM systems
- A collaborative, entrepreneurial spirit
Conditions
- As this role can be eligible for remote employees, the base salary range is $140,000 - $155,000. This will be determined by previous experience and location. We also offer a generous equity package for joining us at Glide!
Other
- At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
- You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that!
- Strong understanding of SaaS business models and large-scale software implementation projects
- Experience working at a financial institution or fintech company
- Excellent communication and negotiation skills
- Technical understanding of fintech products
- Experience working with agile engineering and design teams
- Besides stellar health, dental, and vision insurance, we offer a $100 monthly health and wellness stipend to help you stay active and healthy!
- We’re huge foodies, so every member of the Glide team receives a $100 weekly stipend for lunch or groceries. No one goes hungry around here :)
- We trust our team to balance their responsibilities and well-being, so our unlimited PTO and sick day policy empowers everyone to take the time they need without unnecessary red tape.
- We’re an actively expanding team, and in our Madison Square Park headquarters and are excited to grow an engaging in-office culture—ideally, our NYC-based team members will join us in the office three days a week to help make that vision a reality.