Intus
Training Consultant
2w ago
USARemotetraining deliveryclient managementfacilitationinstruction design
Responsible for delivering high-quality training programs to clients for effective use of IntusCare products during implementation and adoption.
Requirements
- Bachelor’s degree in Healthcare Administration, Education/Training, Technology, or related field preferred.
- 1–3 years of experience in training, client education, customer success, or healthcare operations.
- Strong facilitation and communication skills, with the ability to simplify complex workflows.
- Experience in healthcare, EMR/EHR systems, or PACE operations strongly preferred.
- Excellent organization, time management, and client service skills.
- Ability to travel for onsite training and go-live support at least 2 weeks per month.
Conditions
- Competitive salary and benefits package
- Opportunity to work with a passionate and innovative team
- Professional development and growth opportunities
- Flexible work environment
- Compensation : The salary range for this role is $95K–$105K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
- Work location: This is a fully remote role based in the United States.
- Sponsorship: This position is not eligible for sponsorship.
Other
- IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. IntusCare empowers teams to take control of their operations and improve outcomes for dual-eligible seniors – some of the most socially vulnerable and clinically complex individuals in the U.S. healthcare system
- We are seeking a highly organized, client-focused Training Consultant to join our Training & Client Delivery team. This role is responsible for delivering high-quality training programs to IntusCare clients during implementation, go-live, and ongoing adoption phases. The Training Consultant ensures that users understand how to effectively navigate and apply IntusCare products (CareHub, IRIS, analytics tools, etc.) within their daily workflows.
- The ideal candidate is an excellent communicator, strong facilitator, and comfortable translating complex processes into clear, engaging instruction. This role is foundational to creating a positive client experience and supporting successful adoption of IntusCare solutions.
- Deliver end-user and superuser training across IntusCare’s product suite, both virtually and onsite.
- Conduct training sessions that are clear, engaging, and tailored to each client’s workflows and operational needs.
- Support clients during go-live weeks, providing hands-on assistance and reinforcing best practices.
- Prepare training materials, agendas, demonstrations, and scenarios to ensure effective sessions.
- Serve as a trusted training resource to clients throughout their implementation journey.
- Assist in identifying knowledge gaps, workflow challenges, or areas where retraining may be needed.
- Partner with the Implementation team to maintain alignment on training timelines, readiness, and client progress.
- Escalate concerns or risks to leadership as appropriate.
- Maintain a strong understanding of IntusCare products, including navigation, workflows, and core functionality.
- Stay current with product updates and enhancements to ensure accurate and up-to-date training content.
- Collaborate with Product and other delivery teams to ensure feedback from training sessions is shared and understood.
- Utilize standardized training materials and contribute feedback for continual improvement.
- Document client training progress, attendance, and outstanding follow-up items.
- Support the development of training guides, quick reference materials, and related client resources.
- Participate in ongoing team process improvement initiatives.
- Work closely with Implementation Consultants, Data Migration, Support, and Client Success teams to ensure continuity across client experience.
- Participate in internal training sessions to deepen knowledge and support broader team success.