Swap
Carrier Manager - Americas
2mo ago
USASeniorRemotecarrier managementcontract negotiationlogisticsoperations managementdata analysiscross-border logistics
Manage carrier relationships and operations across the Americas, including negotiations, performance reviews, and cross-functional collaboration to optimize logistics.
Responsibilities
- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Run quarterly business reviews and regular carrier-performance reviews
- Monitor service, transit, and cost performance across key lanes and merchants
- Lead major carrier escalations and drive corrective action
- Support Sales and Account Management on complex merchant opportunities
- Recommend routing, carrier, and commercial changes based on performance and economics
- Build disciplined internal reporting on carrier health and risk
- Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
Conditions
- Competitive base salary 💰
- Stock options in a high-growth startup 🚀
- Competitive PTO with public holidays additional (and your birthday off!) 🌴
- Pension contributions 🛡️
- Private health 🏥
- Gym and wellness benefits 💪
- Mental health benefits 🧠
- Quarterly team offsite budget 🎉
- Thursday happy hour 🍻
- Breakfast Mondays 🥐
Other
- Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
- Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
- At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
- 7–12 years in carrier management, parcel, cross-border logistics, or related fields
- Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
- Strong negotiation capability
- Strong analytical judgement
- Able to operate credibly with carriers, commercial teams, and senior leadership
- This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.
- We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.