Voxel
Customer Success Manager, Mid-Market
1mo ago
120000 –140000 USD / yearMiddleRemote
Manage post-sale customer relationships and drive platform adoption for mid-market accounts in AI-driven workplace safety technology.
About the company
- Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur.
- Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments.
Responsibilities
- As a Mid-Market Customer Success Manager at Voxel, you will own the full post-sale lifecycle for a portfolio of mid-market accounts, from onboarding through renewal and expansion. You'll serve as the primary relationship owner for your customers, driving platform adoption, delivering measurable value, and ensuring long-term retention. You'll also work closely with Customer Success Associates who support site-level training and deployment across your book of business.
- This is a great fit for a driven CSM who thrives on owning outcomes, building strong customer relationships, and operating with a high degree of autonomy.
- Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale.
- Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates.
- Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes.
- Lead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap.
- Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed.
- Identify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell and cross-sell motions.
- Serve as the voice of the customer internally, sharing feedback with Product, Engineering, and Support to improve the platform experience.
- Partner with and provide direction to Customer Success Associates supporting your accounts.
Requirements
- 3-6 years of experience in customer success, account management, or a related client-facing role, ideally in B2B SaaS.
- Demonstrated track record of owning renewals, driving retention, and identifying expansion opportunities.
- Strong relationship-building skills with the ability to engage stakeholders across operational and management levels.
- Data-driven approach to account management, comfortable using health metrics, usage data, and business outcomes to guide decisions.
- Highly organized, self-directed, and able to manage a high-volume book of business effectively.
Nice to have
- Experience in a high-growth or early-stage SaaS environment.
- Familiarity with customer success platforms (Gainsight, ChurnZero, Salesforce, etc.).
- Background in or exposure to warehouse, logistics, manufacturing, or industrial environments.
- Experience managing or mentoring junior CS team members.
Conditions
- Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position.
- Extensive / generous health, dental, and vision insurance
- Highly competitive paid parental leave and support system
- Ownership in the business through an Equity Incentive Plan
- Generous paid time off and / or flexible work arrangements
- Daily meals in-office, vibrant company events, team-building
- 401K retirement plan, HSA options, pre-tax commuter benefits