Ekho
Operations Associate
1mo ago
60000 –75000 USD / yearUSAdocumentation managementcompliancecustomer supportworkflow optimization
Responsible for managing vehicle documentation processes and supporting operational workflows in vehicle commerce.
Responsibilities
- Manage the complete lifecycle of vehicle documentation, including titling, registration, insurance, and financing.
- Work closely with relevant DMV offices and lending partners to ensure a smooth transaction experience for every customer.
- Maintain accurate records and ensure compliance with all regulatory requirements related to vehicle sales.
- Strong research skills with the ability to navigate and interpret compliance requirements.
Nice to have
- Enthusiasm for automotive, powersports, or related vehicle industries.
- Proven experience in vehicle dealership operations, especially in titling, financing & insurance (F&I), sales, or similar roles.
- Experience operating autonomously in a fast-moving startup environment.
Conditions
- Competitive compensation and equity.
- Health, dental.
- 401k.
- Free lunch and dinners.
- Annual team offsite.
Other
- Proven scale : Tens of millions in vehicle revenue processed for 20+ leading brands and dealerships in just over a year.
- Trusted by all tiers : From publicly traded OEMs with billions in annual GMV to fast-growing newcomers and a broad network of dealers.
- Backed to win : $17.5M raised from Activant Capital, JPMorgan Payments, Winnebago Industries, Y Combinator, the Tesla alumni fund, and other strategic investors.
- Be part of the team building the infrastructure powering the next era of vehicle commerce.
- We are seeking highly motivated Operations Associates to join our operations team in New York City .
- This role is crucial for ensuring the seamless processing of vehicle documentation, including titling, registration, insurance, and financing. You will be instrumental in providing top-notch customer support and streamlining our internal workflows to enhance our operational efficiency.
- Excellent communication and interpersonal skills, with the ability to handle DMV and lending inquiries professionally.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to operate autonomously in a fast-moving startup environment.
- Excellent written communication skills, with the ability to adapt messaging for diverse audiences.
- Strong prioritization skills, able to manage competing deadlines without sacrificing quality.
- Collaborative team player, aligning with cross-functional partners to share insights and achieve results.
- Skilled in reviewing and interacting with high volumes of sensitive documentation with accuracy and discretion.
- Must be based in or willing to relocate to New York City.