Doss
Head of Professional Services
2mo ago
USAHeadcustomer lifecycle managementproject managementteam leadershipclient relationship management
Lead the Professional Services team overseeing post-sales lifecycle and scaling operations for enterprise clients.
Responsibilities
- The Professional Services team is Doss's core delivery engine. Every customer win runs through it.
- This role sits at the intersection of product, professional services, and customer partnership. You'll own the end-to-end post-sales lifecycle for our largest clients while simultaneously building the capabilities and processes that scale the team as Doss moves upstream into upper mid-market and enterprise.
- This is a player-coach role. You'll carry a book of strategic accounts while leading a team of PMO managers and building the function.
- Own the customer lifecycle. You're accountable for discovery, product design, build, UAT, and go-live across our most complex accounts. Success means clients achieve measurable value from Doss and become advocates.
- Lead and develop the PMO team. You'll manage a team of PMO managers, set standards, drive calibration, and build a culture of ownership and accountability. You'll raise the floor and ceiling of the function.
- Build new product capabilities. As Doss pushes into ENT, you'll identify gaps and build solutions within the platform. Part operator, part product thinker.
- Set the standard for how the team works. You'll own best practices, process improvements, and tooling decisions across discovery, configuration, and go-live. If the team is doing something repetitive, you're thinking about how to automate or systematize it.
- Partner cross-functionally. You'll work closely with Sales, Product, and Engineering, including our forward deploy engineers embedded in customer environments. Deep-dive into customer orgs to map workflows, translate them into product design, and collaborate on integrations and data migrations.
- Drive AI-native operations. Doss is an AI-first company. You'll be expected to find and deploy AI and automation to improve delivery speed and quality across the team.
Requirements
- 10+ years in professional services, consulting, operations, technical program management, or product operations at a technology company. ERP experience is a plus, not a prerequisite.
- Experience managing and developing a team. You've built something before, not just contributed to it.
- Familiarity with forward deploy or embedded engineering models, where technical resources operate directly in customer environments to drive adoption and accelerate time-to-value.
- Systems thinker. Our business is highly interconnected across people, process, and technology. You see how it fits together and know how to untangle it.
- High-intensity operator. You've thrived in high-pressure environments like startups, consulting, or finance.
- Technical from first principles. You can work through hard engineering and logic problems from intuition. You don't need to be an engineer, but you can't be intimidated by one.
- Strong analytical instincts. SQL is a plus. The ability to get to the right answer fast is required.
- Customer obsession. You build real relationships with client stakeholders and treat their outcomes as your own.
Other
- A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
- Procurement
- Inventory
- Orders
- Fulfillment
- Finance
- Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
- Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
- We recently raised a $55M Series B , co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
- DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
- Competitive salary + meaningful equity
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
- In-office culture in San Francisco