Doss
Portfolio Manager
2mo ago
210000 –230000 USD / yearUSALeadproduct managementdata analysisworkflow automation
Manage a portfolio of complex client relationships leading a PMO team, integrating product, data, operations, and implementation for customer success.
Responsibilities
- Doss's PMO team is the core engine of DOSS and the success of our customers. The Portfolio Manager sits at the intersection of product, data, operations, implementation, and customer partnership — leading a small team of PMO ICs while staying deeply hands-on yourself.
- You'll own a portfolio of Doss's most complex, high-value client relationships and lead your team through the full post-sales lifecycle:
- Discovery: partnering with cross-functional client leadership to analyze operational and financial workflows (flow of goods, information, and money)
- Product Design: data model, workflows, and integrations
- Build/Configure on the DOSS/ERP platform
- UAT and Go-live
- You'll manage a small team of PMOs, setting the standard for quality and pace while staying in the weeds alongside your team. This is a player-coach role - you're not just directing, you're doing.
- Lead a team of PMOs across a portfolio of upper mid-market and enterprise clients — you're accountable for team output, client outcomes, and individual development
- Stay hands-on across the e2e post-sales lifecycle: discovery, design, implementation, and go-live — this is a player-coach role and you'll be in the work, not above it
- Own the success of Doss's most complex client relationships; your portfolio is a direct reflection of your team's execution
- Conduct and lead cross-functional deep dives across customer organizations to map end-to-end business processes and workflows
- Drive and contribute to new product capabilities that support Doss's push to upper mid-market and enterprise
- Set the standard for best-in-class practices and processes across the team — build what doesn't exist, improve what does
- Translate process flows into product design and configuration within the DOSS platform
- Partner with technical teams on integrations and data migrations
- Lead UAT, training, and go-live support across your portfolio; build relationships that drive retention and expansion
- Coach your ICs on client management, problem-solving frameworks, and delivery quality — and create the feedback loops that accelerate their growth
- Drive automation and AI-forward improvements to Doss's product and customer lifecycle processes — we're an AI-native company and team
Requirements
- 6+ years experience in engineering, consulting, finance, operations, product operations, or technical program management — with at least some time leading or mentoring others; ERP experience is a plus, not a requirement
- Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. You can traverse it, untangle it, and put it back together — and you can teach others to do the same.
- Player-Coach Mentality. You lead by doing. You're not the person who delegates everything and manages from a distance — you roll up your sleeves, model the work, and hold the bar.
- High-Intensity. You've thrived in high-pressure environments — startups, consulting, finance — and that's a real preference, not a stated one.
- Technical from 1st Principles. You can grok hard engineering and logic problems from intuition, not memorization — and you can break them down for your team.
- Intellectual Firepower. You cut through noise, synthesize fast, and make good calls under ambiguity.
- Strong analytical mindset; SQL experience is a plus (not required)
Other
- A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
- Procurement
- Inventory
- Orders
- Fulfillment
- Finance
- Built to replace spreadsheet chaos and rigid, consultant-heavy ERPs. Fast time-to-value, adaptable as the business evolves.
- Through our Adaptive Resource Platform (ARP) and unified operational data model, teams deploy quickly, automate workflows, and make changes without months of re-implementation.
- We recently raised a $55M Series B , co-led by Madrona and Premji Invest. Participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC.
- DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.
- Competitive salary + meaningful equity
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
- In-office culture in San Francisco