Coderabbit
Commercial Field Engineer – Post-sales
2mo ago
USAMiddleci/cdcustomer trainingimplementation supporttechnical advising
Serve as a technical advisor for commercial customers post-sales, leading onboarding, implementation, and ensuring success with AI-driven code review products.
Responsibilities
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
- Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
- Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value
- Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions
- Serve as a technical escalation point for complex implementation and adoption challenges
- Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success
- Build trusted relationships with developers, engineering managers, and platform teams
- Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience
- Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
- Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
- Help improve repeatability and scalability across onboarding and customer enablement workflows
Nice to have
- Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
- Experience with Kubernetes, Terraform, or cloud-native infrastructure
- Experience working in high-growth startup environments
- OTE for this role is 130k-200k. Actual salary will be based on job-related skills, experience, and location.
Other
- CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
- The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit.
- This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.
- 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Strong technical knowledge of software development workflows and modern engineering tools
- Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Comfortable working from the command line and debugging technical issues
- Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
- Strong organizational skills and ability to manage multiple customer engagements simultaneously
- Strong sense of ownership, curiosity, and bias toward action
- Passion for helping engineering teams improve developer productivity and software quality