Bjakcareer
Social Media & Community Manager
1w ago
Worldwideinstagramtiktokyoutubetwitterlinkedin
Manage BJAK's social media presence and online communities to execute social strategies, grow engaged communities, and maintain brand voice.
Conditions
- Competitive remuneration
- High-impact role with regional exposure
- Fast-growing tech-driven company
- Collaborative and supportive team culture
- Flat structure — ideas and execution matter
- Opportunity to grow into a regional or strategic role over time
Other
- We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient.
- We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region.
- We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI.
- Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission.
- We’re looking for a Social Media & Community Manager who is creative, hands-on, and data-driven to manage BJAK’s day-to-day social media presence and online communities.
- This role focuses on executing social strategies, growing engaged communities, driving organic performance, and maintaining a strong, authentic brand voice across platforms. You will work closely with Marketing, Brand, PR, and Customer Support teams to ensure consistent and impactful communication.
- Social Media & Community Execution
- Execute BJAK’s social media and community strategy across key platforms, including Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and emerging channels.
- Manage daily content publishing, scheduling, and optimization to ensure consistency and platform relevance.
- Actively engage with audiences by responding to comments, messages, and community discussions in a timely and on-brand manner.
- Build and nurture BJAK’s online communities to drive trust, loyalty, and advocacy.
- Content & Organic Growth
- Collaborate with copywriters, designers, and video teams to deliver high-quality, platform-native content.
- Identify trends, formats, and cultural moments to drive organic growth and engagement.
- Support storytelling initiatives that humanize BJAK’s brand and simplify complex financial topics for mass audiences.
- Performance & Analytics
- Track and monitor social media performance on a daily and weekly basis.
- Analyze engagement, reach, growth, and sentiment to identify insights and improvement opportunities.
- Prepare regular performance reports and recommendations to optimize future content and campaigns.
- Campaign & Cross-Functional Collaboration
- Support integrated marketing campaigns, product launches, and brand initiatives on social platforms.
- Work closely with Marketing, Brand, PR, and Product teams to align messaging and execution.
- Coordinate with influencers, creators, or agency partners when required.
- Reputation & Customer Engagement
- Monitor brand mentions, comments, and conversations to protect BJAK’s online reputation.
- Coordinate with Customer Support teams to address customer inquiries and complaints on social platforms.
- Escalate potential issues or sensitive conversations in a timely and professional manner.
- Bachelor’s degree in Marketing, Communications, or a related field.
- 3–6+ years of experience in social media management, community management, or digital marketing.
- Hands-on experience managing brand or corporate social media accounts.
- Strong understanding of social media platforms, content trends, and analytics tools.
- Excellent communication and storytelling skills.
- Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Comfortable working collaboratively while owning execution independently.