Broccoli
Strategy & Operations Lead
2mo ago
180000 –230000 USD / yearUSALeadkpireportingbusiness_performance_management
Lead strategy and operations efforts to drive business performance and scale in an AI-driven home service platform.
Responsibilities
- As a Strategy & Operations Lead, you'll work across one or more of our core Strategy & Operations pillars, depending on your experience and the company's priorities. This role is designed for high-agency operators who thrive in fast-paced environments and want to work on the most important problems facing the business: from company strategy and operational excellence to customer transformation and enterprise growth.
Requirements
- 5–10+ years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), PE firm, high-growth startup or comparable high-performance environment.
- Passion for exploring and applying the latest AI tools and technologies to solve real business problems.
- High-ownership mindset with a bias toward action and execution.
- Strong analytical skills and a structured approach to problem solving.
- Excellent written and verbal communication skills.
- Excited to work in-person five days per week with the team in San Francisco.
- Bonus
- 1–2+ years of experience at a high-growth startup.
- Experience working in home services or B2B SaaS.
- Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Other
- Broccoli AI is building the AI operating system for home service businesses.
- We work with plumbing, HVAC, and electrical contractors, the people who keep homes running, and replace fragmented tools and manual workflows with AI agents that actually do the work.
- Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue, fully integrated into systems like ServiceTitan.
- We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we've built. Today:
- Hundreds of contractors use Broccoli to run their front office.
- We've grown from $0 to millions in ARR in under a year.
- We're trusted by both single-location operators and the largest PE-backed roll-ups.
- We've raised $25M+ from Khosla Ventures and Y Combinator.
- Business Operations
- Objective: Build the operating system that helps Broccoli scale efficiently.
- Responsibilities:
- Own business performance management, KPIs, reporting, and operational reviews.
- Build and manage key enablement tools such as QBRs, health scorecards, and product adoption dashboards.
- Drive business enablement initiatives that improve customer and revenue outcomes.
- Lead cross-functional operational improvements across go-to-market, customer success, and growth.
- Founder's Office
- Objective: Drive company strategy, planning, and executive initiatives.
- Responsibilities:
- Support strategic planning, board materials, and executive decision-making.
- Lead high-priority company initiatives and special projects.
- Drive alignment and execution against key company priorities.
- AI Transformation
- Objective: Help customers adopt AI and transform how their organizations operate.
- Responsibilities:
- Advise customers on AI adoption, workflow redesign, and organizational change.
- Develop best practices and transformation frameworks.
- Support customers in realizing measurable value from AI.
- Intelligence Platform
- Objective: Provide customers with the data, insights, and benchmarks needed to drive outcomes.
- Responsibilities:
- Deliver insights, benchmarks, and reporting that help customers improve performance.
- Measure AI adoption, business outcomes, and value creation.
- Help shape customer-facing analytics and intelligence capabilities.
- Value Creation
- Objective: Quantify, communicate, and maximize the business value of AI transformation.
- Responsibilities:
- Build ROI models, business cases, and value creation frameworks.
- Support enterprise sales and strategic customer conversations.
- Partner with private equity firms and portfolio companies on AI transformation opportunities.