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Bjakcareer

Social Media Engagement Specialist

1w ago
Worldwide
Bjakcareer

Social Media Engagement Specialist

1w ago
Worldwidesocial media managementcommunity managementcontent execution

Manage day-to-day social media interactions and community engagement to maintain a strong brand presence.

Conditions

  • Competitive remuneration
  • Hands-on, high-impact role with regional exposure
  • Fast-growing tech-driven company
  • Collaborative and supportive team culture
  • Flat structure — your contribution and ideas matter
  • Clear growth path into Social Media Manager or Community Lead roles

Other

  • Build Conversations. Strengthen Communities. Drive Meaningful Engagement .
  • We build superior application platforms globally with the mission of creating successful businesses while contributing positively to society by making it more efficient.
  • We developed the first and leading insurance platform in Southeast Asia to digitize the insurance industry. The platform currently serves over 8 million users across the region.
  • We are continuing our mission by building new, superior applications in emerging use cases as applications become increasingly integrated with AI.
  • Our team is densely talented, highly motivated, and focused on engineering and product excellence within a very flat organization. All members are expected to be hands-on and to contribute directly to the company’s mission.
  • We’re looking for a Social Media Engagement Specialist who is highly hands-on, communicative, and community-focused to manage BJAK’s day-to-day interactions across social platforms.
  • This role is responsible for engaging with audiences, nurturing online communities, supporting content execution, and ensuring BJAK maintains a strong, responsive, and authentic brand presence across all social channels.
  • Social Media Engagement & Community Management
  • Actively engage with audiences across Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and other relevant platforms.
  • Respond to comments, direct messages, and community discussions in a timely, professional, and on-brand manner.
  • Foster positive conversations, trust, and loyalty within BJAK’s online communities.
  • Monitor brand mentions, tags, and conversations to ensure consistent engagement and reputation management.
  • Content Support & Execution
  • Support daily content publishing and scheduling across social platforms.
  • Collaborate with content, design, and video teams to ensure smooth execution of social content.
  • Adapt messaging and tone to fit different platforms and audience segments.
  • Surface community insights, FAQs, and trending topics to inform future content ideas.
  • Performance Monitoring & Insights
  • Track basic engagement metrics such as comments, shares, saves, sentiment, and response time.
  • Identify recurring audience questions, feedback, or concerns and share insights with internal teams.
  • Support reporting on engagement performance and community growth.
  • Cross-Functional Collaboration
  • Work closely with Marketing, Brand, PR, and Customer Support teams to align communication and escalation processes.
  • Coordinate with Customer Support to handle inquiries or complaints that require deeper follow-up.
  • Assist during campaign launches, promotions, or announcements to ensure active audience engagement.
  • Reputation & Customer Interaction
  • Help maintain BJAK’s brand reputation through thoughtful, empathetic, and brand-safe communication.
  • Escalate sensitive issues, negative sentiment, or potential crises promptly to relevant stakeholders.
  • Turn community feedback into actionable insights for product and communication teams.
  • Bachelor’s degree in Marketing, Communications, or a related field.
  • 2–4+ years of experience in social media engagement, community management, or digital marketing.
  • Strong written communication skills in English (additional local languages are a plus).
  • Familiarity with major social media platforms and online community dynamics.
  • Empathy, patience, and strong people skills when engaging with diverse audiences.
  • Detail-oriented, responsive, and comfortable working in a fast-paced environment.
  • Experience in fintech, insurance, tech, or customer-facing brands is a plus.
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