Ndeavour
D365 F&O L3 Technical Support Analyst (SCM)
1w ago
SeniorRemotedynamics 365troubleshootingroot-cause analysismicrosoft dynamicsproduction support
Experienced Dynamics 365 Finance & Operations Technical Support Analyst role focusing on resolving complex technical incidents and continuous improvement.
Responsibilities
- We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Technical Support Analyst to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex technical incidents, develop and deploy robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with functional leads and service management to ensure high-quality outcomes aligned to SLAs and best practices.
- The ideal candidate will have 5+ years of relevant D365 F&O development experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering extension-based customisations, integrations, and supportable solutions in production environments. A relevant Microsoft D365 Developer certification is mandatory.
- Level 3 Support (Production Support & Escalations)
- Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests.
- Investigate and resolve complex production issues, including:
- Batch job failures and performance bottlenecks
- Data integrity, posting issues, and intermittent defects
- Integration failures and API/service errors
- Environment-specific issues across Dev/Test/UAT/Prod
- Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques.
- Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact.
- Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects.
- Development & Engineering (X++, Extensions, Best Practice)
- Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering).
- Develop and support:
- X++ customisations and extensions
- SSRS reports, Data Entities, and OData/Custom services
- Batch framework enhancements and asynchronous processing
- Conduct code reviews to ensure:
- Performance, security, maintainability, and supportability
- Compliance with coding standards and deployment guardrails
- Optimise solution performance through:
- Query tuning, indexing recommendations, caching considerations
- Efficient batch scheduling and workload separation
- Integrations, Data & Platform Support
- Support and enhance integrations including:
- OData, REST services, DMF (Data Management Framework)
- Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable
- Power Platform integration touchpoints (as relevant)
- Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing).
- Support data activities such as:
- Data corrections, reconciliation routines, and entity-based imports/exports
- Ensuring auditability and controlled execution of data fixes
- Release, Environment & DevOps Management
- Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod).
- Work with Azure DevOps to manage:
- Work items, branching, pull requests, and build/release pipelines
- Maintain and improve CI/CD practices including:
- Automated build validation, code quality checks, release approvals
- Support LCS activities (as applicable):
- Environment health checks, deployable packages, updates/hotfixing
- Security & Licensing
- Manage user access rights
- Security role troubleshooting and duty/privilege analysis
- Support user licencing (assign/remove licences & support licence renewal process)
- Service Management, Documentation & Continuous Improvement
- Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment.
- Produce clear technical documentation:
- RCA reports, technical notes, deployment runbooks, knowledge base articles
- Identify recurring issues and implement problem prevention and automation.
- Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer
Requirements
- 5+ years hands-on development experience with D365 Finance & Operations
- Proven experience working in production support / managed services or a similar BAU environment.
- Strong track record of delivering supportable customisations and fixes in live systems.
- Strong D365 F&O development skills in:
- X++, extensions, event handlers, Chain of Command
- Debugging techniques and log/trace analysis
Conditions
- Remote or Hybrid Work Options
- Private Health Insurance, including dental care
- Additional Holidays after your 1st and 5th year
- Sponsored Training & Certifications
- Employee Referral Bonuses
- Multisport Card – fully covered
- Fun Office Space with relaxation zones and free parking
Other
- Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet the evolving needs of our clients. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation.
- SSRS, Data Entities, DMF
- Integrations (OData/services; ideally Azure integration patterns)
- LCS, deployable packages, servicing and updates
- Azure DevOps (repos, PRs, pipelines, releases)
- Telecommunications and Satellite Communications Industry
- Regulatory or compliance-driven industries
- Multi-legal entity and multi-country deployments
- High-volume transactional environments
- Performance testing, monitoring, and tuning practices
- Security role troubleshooting and duty/privilege analysis