Claim Health
Operations Associate
6mo ago
70000 –100000 USD / yearUSAJunior
Operations Associate to design, build, and scale core operational processes at AI-driven healthcare platform.
Responsibilities
- We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
- You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
Nice to have
- Experience with healthcare operations, claims, billing, or revenue cycle workflows
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
- Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams
Conditions
- Real impact: Your work affects mission-critical operations and financial outcomes
- Ownership: Meaningful equity and influence over the platform’s direction
- Hard problems: Complex systems, real constraints, no toy use cases
- Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
- Culture: Low ego, high standards, deep respect for craft
- Fun One of the most important things we screen for is can you laugh with us.
Other
- Location: NYC (In-Person)
- Compensation: Competitive salary + meaningful equity
- Stage: YC-backed, early-stage
- With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations. We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
- Build dashboards and lightweight analyses to inform product and operational decisions
- Use data to identify trends, surface risks, and prioritize improvements
- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Gather customer feedback and translate it into actionable operational or product enhancements
- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Serve as the connective tissue between customers and internal teams to ensure smooth execution
- 1–3 years of experience in: Management consulting, operations, or strategy roles, or
- Product operations / operations roles at an early-stage startup
- Strong process-building instincts—you enjoy creating structure where none exists
- Analytical mindset with comfort defining and managing key metrics
- Experience working directly with customers and owning outcomes end-to-end
- Clear, concise written and verbal communication skills
- Ability to thrive in fast-paced, ambiguous environments
- High ownership mentality and bias toward action