Signoz
Technical Support Engineer
4mo ago
WorldwideMiddleopentelemetrydistributed systemsdebugging
Provide technical support and solve complex distributed systems problems for an open-source observability platform.
Requirements
- This is not your typical support role. If you're looking to just route customer issues to relevant engineers, you should stop reading now.
- We're looking for someone who is:
- Technical enough to solve complex distributed systems problems - you need to debug OpenTelemetry instrumentation issues across different tech stacks.
- Great at building processes - you will create tooling, automation, and processes that help both our customers and internal teams operate more efficiently.
- Someone who can scale technical operations - you will build the foundation for customer engineering function and grow into leadership as we scale.
- Strong communication skills - you will frequently go on call with users for debugging issues
Other
- SigNoz is a global open source project with users in 50+ countries. We are building an open-source observability platform which helps developers monitor their applications and troubleshoot problems, quickly.
- 27,000+ GitHub stars
- 900+ customers
- 8,000+ members in our Slack community
- Opportunity to work in a global dev infra product
- Backed by YC and some of the prominent VCs in the Bay Area
- We are completely remote. No offices
- Founding team member opportunity - build customer engineering function from scratch
- 2+ years experience in DevOps or engineering roles working with production systems at scale
- Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
- Hands-on experience with observability tools - SigNoz, Grafana, Prometheus, DataDog, or similar platforms
- OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
- Programming skills - can read, write, and debug code in one of Go/Java/Python/JavaScript
- Customer-engineering mindset - enjoy helping other engineers solve technical problems
- Candidates who are fresh out of college
- Engineers who lack ownership