Hauler Hero
Implementation Associate (SaaS)
5mo ago
USARemotedata handlingcustomer onboardingproject coordination
Onboard and configure new customers on the Hauler Hero SaaS platform to ensure smooth and timely implementation.
Responsibilities
- We’re seeking an Implementation Associate to help onboard new customers and set them up for success on the Hauler Hero platform. This role combines structured project coordination, hands-on platform configuration, data handling, and clear communication to ensure customers launch smoothly and on time.
- You’ll work directly with customers and collaborate with Sales, Product, Customer Success, and Support to guide new users through their implementation journey. This is a great fit for someone who is detail-oriented, organized, and enjoys solving operational problems while helping customers adopt new systems.
- This position includes participation in a rotating weekend coverage schedule to ensure consistent support availability for our customers.
- Guide new customers through the onboarding process from kickoff through go-live
- Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
- Import, clean, and validate customer data to ensure accurate platform setup
- Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
- Communicate project progress, risks, and next steps clearly to customers and internal teams
- Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
- Identify and escalate project risks or blockers early
- Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
- Contribute to internal playbooks, templates, and documentation that help the implementation process scale
Nice to have
- Experience in logistics, operations, or vertical SaaS implementations
- Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems
- Exposure to payments platforms or mobile apps (Android)
- Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides
- Understanding of the waste hauling or environmental services industry
- Previous experience as a Hauler Hero user or customer What We Offer
- Opportunity to make a meaningful impact in a critical, underserved industry
- Collaborative, innovative work environment focused on learning and growth
- Competitive salary and benefits package
- Clear growth path into Implementation Lead or Customer Success roles
- Remote-first flexibility with a distributed team across the U.S. and beyond
- Paid time off, paid holidays, and a culture that values balance
- Virtual team collaboration and occasional in-person offsites
Other
- At Hauler Hero, we’re on a mission to simplify and modernize the waste hauling industry. Our platform empowers haulers to run more efficient operations, strengthen customer relationships, and grow their businesses.
- 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
- Strong communication and organizational skills with the ability to manage multiple projects simultaneously
- Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
- Comfort learning and explaining technical workflows to non-technical users
- Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
- Experience working in structured project environments with defined milestones and timelines
- Reliable internet connection and a distraction-free dedicated workspace