Customer Success Manager, Brand & Media Analytics

Other

• Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
• Job Title: Customer Success Manager, Brand & Media Analytics Location | Columbia, Maryland (On-Site) Time Zone | Eastern Time (EST/EDT)
• Role Overview: We are seeking a client-focused Client Success Manager to support organizations using an AI-powered platform that helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This role is ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.
• Key Responsibilities: - Onboard new clients and guide them through platform setup, dashboards, and alerting tools - Help clients interpret narrative and social listening data to inform their communications strategy - Build and deliver client-facing reports summarizing platform insights and emerging trends - Serve as the primary point of contact for client questions, training, and ongoing support - Manage renewals and identify opportunities to expand client engagement with the platform - Relay client feedback internally to support product improvements - Collaborate with internal teams to ensure a smooth, high-touch client experience
• Required Qualifications: - Background in public relations, communications, media relations, or a related agency environment (non-negotiable) - Experience producing or presenting client-facing reports, media coverage summaries, or performance insights - Strong written and verbal communication skills with a polished, client-facing style - Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)
• Preferred Qualifications: - Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker) - Experience working with corporate, brand, or enterprise-level clients - Background at a PR or communications agency supporting external clients
• Tools & Technology: - Client-facing analytics/dashboard platform - Google Workspace - Slack, Zoom, and other remote collaboration tools
• We connect top talent with vetted employers, competitive pay, and real growth opportunities.