Harperinsure
Business Operations Associate
2mo ago
110000 –140000 USD / yearUSA
The role involves learning and improving the entire business operation of an AI-native insurance company to create scalable systems and processes.
Responsibilities
- Rebuilding a business as software only works if the business actually runs while you rebuild it. Underwriters need answers. Carriers need data. Sales needs enablement. Customers need follow-ups. Today a lot of that runs on people keeping track of things in their heads — and that breaks at ~1,000 new customers a month.
- Your job is to learn the entire operation — not one slice — and turn what's in people's heads into systems that scale. One day you're chasing a stalled quote with an underwriter. The next you're building the process that makes sure no quote stalls again. The day after, you're on a customer call, then feeding what you heard into a product spec. The patterns you spot become the things engineering builds next.
- No two weeks look the same, and that's the point. You'll rotate across sales enablement, underwriting operations, customer service, and carrier relations — owning real work in each, not observing. The scope is wide because the company moves fast and the problems don't respect org charts.
- Run the operation. Underwriter follow-ups, carrier communications, keeping deals moving through the pipeline.
- Build systems that scale. Create the processes, workflows, and structures that make the team faster — and make manual work obsolete.
- Own relationships on both sides. Be the person who makes sure nothing falls through the cracks with customers or underwriters.
- Enable sales. Arm the team with the data, materials, and feedback loops they need to close.
- Touch the full lifecycle. Intake, onboarding, servicing, renewals — you'll see how the whole business works.
- Shape what gets built. Translate operational pain into product requirements with engineering.
- Move where it's urgent. Context-switch across functions based on what matters most this week.
- It's execution, not strategy-from-a-desk. A real share of the week is follow-ups, chasing, coordination, and cleanup — the operational backbone, done well. The system-building is earned by doing the unglamorous work first.
- Ambiguity is the job, not a phase. Scope shifts week to week. If you need a fixed lane and a clean spec, you'll be uncomfortable here.
- Long days, on-site. Mon–Fri, roughly 5 AM–8 PM, in person in SF.
- The ceiling is high and real. People who are exceptional here go on to run functions, lead teams, or start companies — because they've seen how the whole business works. That's the payoff, and it's on the other side of the grind.
Requirements
- You've been the best at something — top of your class, captain of the team, first in your cohort — and you're looking for the next thing to pour that into.
- At every past job you ended up doing more than your title said.
- You get energy from moving fast across many problems, not sitting in one lane.
- You'd rather own a messy problem end-to-end than execute a clean task someone handed you.
- You context-switch without losing intensity, and you care about outcomes over job descriptions.
- Requirements: 1–3 years in a high-pace environment (startup, consulting, banking, operations, or equivalent); strong written and verbal communication with customers, underwriters, and internal teams; comfort pulling insight from a spreadsheet and making a call; bias toward action; based in SF or willing to relocate immediately.
- Nice to have: prior startup or founder experience; insurance, fintech, or regulated-industry exposure; familiarity with CRM, workflow automation, or AI-assisted tooling; background in sales, customer success, or account management.
Conditions
- Salary: $110,000–$140,000 + performance bonuses & equity
- Location: San Francisco, in-office. Based in SF or willing to relocate immediately.
- Schedule: Monday–Friday, in-office hours matching the rest of the company.
- Benefits: Uber commuter benefits; breakfast, lunch, and dinner provided; snacks, drinks, and coffee daily; free gym membership; health, dental, and vision insurance.
Other
- Harper is an AI-native commercial insurance company in San Francisco. We're not bolting AI onto insurance — we're rebuilding the entire business as software, on a simple bet: turning expert human judgment into compute is one of the largest transitions left to make, and a trillion-dollar industry still run 90% by hand is the place to prove it. We've grown ~100x in the last year and we move at that speed — on-site, in person, long days, very high standards. Almost no one joins Harper for insurance ; they join to build the company that replaces how it works.
- People screen — initial fit and alignment
- Lead screen — skills and culture fit
- Super day — case exercise and hands-on work with the team
- Send your resume and tell us about a time you owned something messy and made it work. If you've been waiting for the opportunity that finally matches your ability, this is it.