Lemfi
Senior FinCrime Ops Manager
6mo ago
EuropeSeniorRemotefraud preventionfinancial crimeoperations managementteam management
Lead the Financial Crime Operations team managing investigations and fraud prevention to protect customers and ensure a fast, accessible financial product.
Responsibilities
- You'll own and run LemFi's Financial Crime Operations, sitting at the heart of how we protect customers while keeping the product fast, accessible, and fair. This is hands-on operations leadership. You're accountable for live decisioning, investigations, unblocks, and the continuous improvement of in-life controls. You'll manage a team of 20-30 analysts, and you'll design, run, and improve an operation that balances fraud prevention, customer experience, and growth in a high-volume, fast-moving environment.
- You won't just manage queues. You'll think like an operator, move like a business owner, and build a team that makes consistent, risk-based decisions at scale.
Requirements
- 6+ years in Fraud or Financial Crime Operations, with at least 3 years in a leadership role.
- Strong experience managing live investigations, unblocks, alerts and decisioning in a fintech or high-volume financial environment.
- Proven ability to run and improve operational workflows, SLAs and performance metrics.
- Experience partnering closely with Product, Data or Engineering teams on control performance and operational improvements.
- Solid analytical capability (Excel or similar tools) to assess trends and operational effectiveness.
- Leadership experience managing and developing teams at scale.
Nice to have
- Experience working with machine learning or rules-based decisioning systems.
- Cross-border financial operations experience.
Conditions
- Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.
- At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions. You can connect with us on LinkedIn and Instagram and if you haven't already, download the app on the App Store or Google Play .
Other
- LemFi (Series B) is building the go-to financial app for the Global South.
- Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.
- What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.
- With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.
- Lead the day-to-day Financial Crime Operations function. Own investigations, unblocks and fraud decisioning for in-life customers, and set the standard for how work flows through the operation.
- Own operational outcomes: time-to-unblock, investigation turnaround, throughput, decision quality, and SLA performance as volumes scale.
- Continuously assess and improve operational controls to reduce false positives and unnecessary friction. Use real operational insight, not just design-on-paper thinking.
- Partner with Product and Data to refine rules, unblock logic, and experiments that improve conversion while maintaining risk standards.
- Manage and mentor a team of 20-30 Financial Crime analysts. Build a culture of ownership, sound judgement, and customer awareness.
- Monitor trends in alerts, unblocks, false positives and investigation outcomes. Translate data into practical operational changes that improve speed, quality and customer outcomes.
- Collaborate with Compliance and the MLRO on escalations, SARs and regulatory matters. Act as the operational voice in discussions around risk, controls, and regulatory expectations.