Verisoul
Customer Solutions Manager
6mo ago
145000 –200000 USD / yearUSAdata analysisintegrationai automationdashboard configurationcustomer support
Manage technical success of customers by owning pilots, integrations, support, and ongoing account success.
Responsibilities
- You own the technical success of Verisoul’s customers. You are the bridge between the product and the customer, responsible for pilots, integrations, support, and ongoing account success.
- You operate with extreme ownership and are accountable for making customers successful, end to end.
- Run Pilot Integrations Own customer pilots from start to finish: write code snippets, configure dashboards, and ensure integrations are implemented correctly.
- Prove Value with Data Analyze pilot and production data to demonstrate Verisoul’s impact.
- Own Technical Customer Support Serve as the first line of technical support, responding quickly to customer questions and resolving integration or product issues.
- Manage Customer Accounts Own customer relationships post integration.
- Drive Product Improvements Identify customer challenges and translate them into product improvements.
- Build and Deploy AI Automation Automate customer support, analytics, and operational workflows using AI agents.
Conditions
- Base Salary: $120,000 - $150,000
- Bonus: $25,000 - 50,000 tied to customer retention targets
- Equity: 0.05% - 0.15% with 4-year vesting
- Benefits: 401k match (4%)
- Free Lunch - personalized your way
- $10K Relocation Bonus
- 100% Insurance Coverage
- 4% 401K Match
- Unlimited Vacation
- Up to 20 days Remote Annually
- Beautiful Office
Other
- Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult .
- 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers.
- Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools.
- Strong Backing: Raised $8.8M Series A
- 4+ years of experience across solutions engineering, sales engineering, product, technical customer success, support, or account management.
- Code literacy with the ability to read and write code in Python or JavaScript and debug customer integrations.
- Ownership mindset . You identify problems and then solve them.
- Strong communication skills , with the ability to explain complex technical concepts clearly.
- Data fluency , including comfort using SQL or Excel.
- Location requirement , this role is in person in Austin, TX.
- Report to the Head of Customer Solutions
- Sales: You provide the technical proof to help close deals.
- Engineering: You provide the feedback they need to build the right features.
- In office 5 days a week in Austin, Texas!
- All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun.
- Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done.
- First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind.