Trading212

Customer Experience Specialist

7mo ago

EuropeRemoteC1english

Provide exceptional customer care to the international client base of a fintech trading platform.

We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
Communicate with clients in English/Bulgarian
Deal with incoming inquiries via chat and email
Help clients get acquainted with our app
Troubleshoot account-related issues
Channel client’s feedback
Working on a 24/7 schedule, organized in shifts

Comprehensive training program to adapt to the insights of the business
Upskill trainings throughout your career
Full appreciation of your talent and ideas
Generous remuneration package
Excellent social benefits, including 25 days off, a sports card and private health insurance
Are you ready to accelerate your career with us? We'd love to hear from you!
We process applicant data confidentially and in accordance with applicable data protection laws. We may use AI-powered tools to help review applications, but all hiring decisions are made by our human recruitment team. Where required by law, we rely on your consent to use these tools. You may withdraw this consent or exercise your data protection rights at any time by contacting us.