Govworx
Technical Implementation Specialist
2mo ago
85000 –90000 USD / yearUSARemotesipnetworkingtelephonycad
Role involves remote technical work and occasional on-site field engineering to support emergency communications centers by integrating telephony and CAD systems into GovWorx solutions.
Responsibilities
- Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications
- Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow
- Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems
- Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools
- Assist with setup, configuration, and support of hardware devices used for audio or data ingestion
- Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences
- Coordinate with third-party vendors and partners during integrations and issue resolution
- Participate in an on-call rotation for after-hours, weekend, and holiday support as needed
- Travel to customer sites (up to 20%) for installations, testing, and troubleshooting
Requirements
- 4+ years of experience in IT, telecommunications, systems engineering, or technical services
- Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.)
- Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS)
- Proven ability to troubleshoot complex system, network, and audio issues in production environments
- Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders
- Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows)
- Experience with Windows and/or Linux server environments
- Ability to work independently, manage ambiguity, and respond effectively in high-pressure situations
- U.S. citizen or authorized to work in the United States
- Must pass FBI CJIS fingerprint and criminal background checks at national and state levels
- Must participate in on-call rotations and may travel up to 20%
Nice to have
- Experience with public safety systems, including PSAPs, ECCs, CAD platforms, or 911 telephony
- Familiarity with SIP troubleshooting tools (e.g., Wireshark, packet capture analysis, log analysis)
- Hands-on experience with hardware installation and onsite deployments
- Experience supporting mission-critical or high-availability production environments
- Familiarity with logging/recording systems for voice or communications platforms
- Scripting or automation experience (Python, Bash, PowerShell)
- Experience with monitoring and logging tools
Other
- Location: Remote (U.S. Based)
- Type: Full Time Clearance: Must pass FBI fingerprint and background check in multiple states
- We are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions.
- You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio, CAD systems, and related technologies into our secure cloud environment.
- The ideal candidate has hands-on experience with telephony systems, strong networking fundamentals, and a proven ability to troubleshoot real-time audio and system integrations. Experience in public safety environments such as PSAPs or 9-1-1 centers is highly valued.
- You’ll play a critical role in the deployment, integration, and ongoing reliability of AI-enabled systems used every day by public safety professionals.
- GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities.