Glia
Implementation Engineer
2mo ago
LATAMRemotevoice aideploymentconfiguration
Technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions.
Responsibilities
- The Implementation Engineer plays a crucial role in our Professional Services organization, serving as a technical consultant responsible for deploying and configuring Glia's Voice AI platform for financial institutions. This position combines deep technical expertise with client-facing responsibilities to ensure successful enterprise-level deployments and drive customer adoption.
Nice to have
- Experience in Financial Services or Contact Centers
- Technical degree in Computer Science, Data Science, Business Information Sciences, or STEM field
- Expertise with CRM and service desk platforms (Salesforce, ServiceNow, JIRA)
- Experience with REST APIs, web services, and UI design principles
Other
- Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
- Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
- Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com .
- Lead technical discovery sessions with enterprise clients to gather, analyze, and document complex requirements
- Design and validate solutions that align with customer needs and platform capabilities
- Configure advanced platform features including IVR flows, routing strategies, and integration points
- Provide technical guidance throughout the implementation lifecycle
- Drive multiple concurrent implementation projects, managing technical deliverables and timelines
- Configure and validate complex integrations between Glia's platform and client systems
- Collaborate with cross-functional teams (Sales, Customer Success, Product, Engineering) to ensure solution success
- Lead technical aspects of user acceptance testing and solution validation
- Serve as a trusted technical advisor during customer implementations
- Deliver technical training and knowledge transfer to customer teams
- Manage client expectations while driving product adoption and technical success
- Partner with pre-sales teams to provide technical expertise during solution planning
- 2+ years of experience in leading technical roles on client-facing engagements
- Understanding of API integrations and data flow between systems
- Proficiency in configuring complex software platforms requiring basic coding or markup languages
- Knowledge of IP telephony and enterprise networking concepts
- Demonstrated success managing multiple enterprise implementation projects
- Track record of cross-functional collaboration
- Experience in requirements gathering and complex solution design
- History of successful client relationship management and expectation setting
- Strong project management capabilities
- Excellent written and verbal communication skills across various audiences
- Strong analytical and problem-solving abilities
- Adaptable mindset with natural technical curiosity
- Solution-oriented approach to challenges
- Career advancement within our Professional Services organization
- Exposure to cutting-edge customer interaction technologies and enterprise solutions
- Leadership opportunities in complex enterprise implementations
- Continuous learning and certification programs
- Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
- The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
- Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via