Lemlist
Customer Success Manager
7mo ago
WorldwideRemote
Manage a portfolio of high-value clients to drive customer success, maximize product adoption, and ensure retention and revenue growth.
Responsibilities
- As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).
- Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.
Other
- lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.
- Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.
- We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.
- And we’re just getting started.
- 🚀 Customer Onboarding & Adoption
- Led new clients through a structured and seamless onboarding experience.
- Provide tailored training and best practices to help customers maximize the value of lemlist.
- Proactively ensure customers integrate lemlist into their workflows for long-term success.
- 🤝 Account Management & Growth
- Build and nurture strong relationships with key accounts to foster engagement and loyalty.
- Monitor customer health metrics, identify risks early, and implement retention strategies.
- Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
- 💡 Customer Success & Support
- Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
- Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
- Gather customer feedback and provide insights to improve product development.
- 📈 Retention & Expansion
- Identify and execute upsell and cross-sell opportunities to increase account value.
- Develop and implement targeted expansion strategies to achieve 110% NRR.
- Drive renewals by ensuring customers see continued value in lemlist.
- ✅ Fluency in English (Spanish will be a +) You’ll be working with international clients.
- ✅ Customer-first mindset You’re passionate about delivering outstanding customer experiences.
- ✅ Sales-driven approach You understand how to drive revenue through upsells and retention.
- ✅ Strong communication skills You excel at building relationships and simplifying complex ideas.
- ✅ Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.
- ✅ Experience in SaaS or Customer Success is a plus!
- 🌍 Ownership of a high-value client portfolio in a fast-growing company.
- 🚀 Hands-on experience in customer success, retention, and revenue growth.
- 💡 The chance to make a real impact by driving product adoption and customer satisfaction.
- ✨ A dynamic, international environment where innovation and collaboration thrive.
- 💡 Recruitment process
- Interview with Victoire (our TAM)
- Meet with Tal (Team Lead KAM)
- Business case + debrief (Yann Vp of Sales + Tal)
- Meet with Charles (CEO)
- Reference check
- Offer