Customer Activation

Other

• Get in early at a hypergrowth AI startup and own the customer journey end-to-end!
• You’ll get more responsibility than you can handle, guaranteed :-)
• Mon-Fri in NYC HQ (we learn best shoulder-to-shoulder)
• Lawyers track their time in 6 minute increments. Lost billables and time cost them $100B/year.
• Today, Ajax uses AI to automate timekeeping, find lost billables, and make lawyers’ days suck less.
• Long-run, we’ll use data Ajax already processes - emails, docs, zooms, calls, browsing, and more - to file emails, automate reporting, manage firm profitability, preempt angry clients, and more.
• Stage: We're well past product-market fit, with customers saying things like “this app saved my life” and “I’m divorcing my husband for Ajax.” We took a year to grow to $1M of ARR and just 3 months to add another million...and we've only accelerated from there.
• Team: We're a team of 10 right now. You'll be the third person in the activation role, joining Sophia Fein and Tyler Argov .
• Jack Weinberger Founder, GTM ( Yale, PE, Chief of Staff at Humming Homes )
• Alex Weinberger Founder, Eng. & Product ( Amazon, Founding Eng. at dub )
• Roger Jin - Founding ML Engineer (Harvard, Carnegie Mellon, nference )
• Sophia Fein - Founding Customer Activation ( Mintz Levin , KPMG )
• Tyler Argov - Founding Customer Activation (Investment Banking Analyst at Raine )
• Branko Mravic - Account Executive (Johns Hopkins, Third Bridge )
• Siyou Pei, Ph.D - Founding Product Engineer (UCLA Ph.D)
• Andrew Sheeler - Full Stack Engineer (Harvard, AngelList)
• Nat Fernelius - Full Stack Engineer (ML at EY)
• Tajus Gopal - SDR (Rippling)
• Each new firm runs a pilot before subscribing. They only buy if users understand the app, feel supported, and see their preferences reflected in it. You’ll own the user experience and pilot outcomes.
• 50% of our new sales come from referrals. Your work to make customers love Ajax will fuel this.
• Our pilots reliably get users to an “aha” moment (we’ve won 97% of our pilots), but it’s high-touch. We run kickoffs, coach users, customize settings, spot issues, build fixes, document ROI, and more.
• By writing playbooks, automations, and reports that help us onboard more firms, you have the opportunity to directly double or triple our growth rate.
• You’ll have broad latitude to remake our processes, and your own role, as we grow. We don’t want rule-followers - we want to hire incredible people and give them lots of room to build.
• Run onboardings: Run onboarding calls and 1-1 setup calls, coach users on how to use Ajax successfully, and customize Ajax for them.
• Own pilot success: Learn what the firm cares about, spot issues early, implement changes in real-time, document ROI, run closing calls.
• Investigate issues: dive in, fix problems, gather data, and feed insights to engineering so we keep improving.
• Set us up for scale: automate repeated steps, create reusable materials and playbooks, trim anything that doesn’t move the needle.
• You have 1-4 years of experience in banking, consulting, high-growth startups, or a similar environment
• Talking to users and solving their problems energizes you.
• You’d rather ship v1 and learn than wait for perfect directions.
• Your curiosity drives you to learn new skills and dive deep into problems.
• You’re comfortable diving into Excel, and know (or are excited to ramp quickly on) SQL
• You communicate with clarity and kindness, whether to a paralegal or a partner, and you can be persuasive without leaving stakeholders with a sour taste.
• You enjoy turning ad-hoc processes into repeatable systems. Imposter-syndrome disclaimer: research shows some candidates avoid applying unless they check every box. If this role excites you, please reach out even if your experience looks a little different.
• $120-160k base + above-market equity. Both are subject to increase if you do a great job.
• Benefits: health, dental, vision, unlimited PTO.
• Daily collaboration with founders and a steep growth curve.
• Everything we do is oriented towards earning customers’ love, trust, and referrals.
• You’ll spend lots of time walking users through features, investigating their usage and proactively proposing improvements, and even doing things that don’t scale like sending donuts to power users.
• This scenario happens at least once a week:
• A customer reports a bug. You drop everything to investigate and manage to fix it in 4 minutes.
• You email the customer immediately to report that you’ve solved their problem. They thank you effusively for the quick response and say they’re recommending Ajax to a friend at another firm.
• We only bring somebody on if we can imagine looking back in 5 years and saying ‘they were the single most important driver of our success.’”
• You will deal with high-stakes situations and be responsible for the outcomes. If you do an incredible job, you’ll be the reason Ajax grows 10x - and your scope will grow along with it.
• If helping customers succeed and building new processes sounds fun, we’d love to hear from you!
• Jack & Alex, Co-Founders of Ajax