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Hexa

Head of Business Operations @ Waniwani

2mo ago
USAHead
Hexa

Head of Business Operations @ Waniwani

2mo ago
USAHead

Lead and ensure world-class delivery and operational efficiency for AI-driven service infrastructure at Waniwani.

Responsibilities

  • Clients hire Waniwani because we deliver. This role ensures delivery stays world-class as we scale.
  • You will own the delivery function , the operating cadence , and the systems and agentic workflows that make execution predictable. You will set standards, create leverage, and build the team over time.

Other

  • Waniwani is building the AI distribution infrastructure for the $10T services economy. We enable service vendor to sell quote-based services (insurance, financing, wealth, software and more) directly inside LLMs like ChatGPT, where buying decisions are moving, and built the Agent to Agent commerce future.
  • Our first product generated its own type of SaaSpocalypse . We launched the world's first insurance app unlocking quotes in ChatGPT. It triggered $79B market crash for the world's largest brokers. The press called it "the industry's ChatGPT moment." Now thousands of companies want to deploy their own AI-native storefronts through our infrastructure.
  • We are global from day one: US, Australia, Middle East, Korea, Europe. Our team is small, the ambition is not.
  • Client outcomes : scope control, timelines, quality bar, stakeholder management, and executive communication. Clear accountability from kickoff to sign-off.
  • Delivery leadership : run the portfolio, allocate resources, and make the hard trade-offs. Escalate early, decide fast, and keep work moving.
  • Customer-facing operating cadence : weekly health reporting, milestones, risk tracking, and crisp written updates that clients trust.
  • The internal OS : SOPs, templates, QA checklists, dashboards, and handoffs that make delivery repeatable and auditable.
  • Agentic operations : automation, internal copilots, and reusable assets that remove manual work and compound across projects.
  • Build the function : hire and lead a small ops and delivery team as volume grows; define roles, rituals, and performance expectations.
  • You’ve led client delivery in an agency, consultancy, or high-velocity startup.
  • You operate like an owner: structured thinking, strong judgment, and relentless follow-through.
  • You communicate clearly with senior stakeholders and can hold a firm line on scope and priorities.
  • You build systems that get adopted, then evolve them with real feedback.
  • You can hire, coach, and set a high bar.
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