Salesjack
Customer Success Manager
2mo ago
USARemoteonboardingcustomer successb2b saasproduct usage tracking
Lead customer success efforts including onboarding, engagement, and retention in a B2B SaaS sales platform.
Responsibilities
- Collaborate directly with founders to build out our customer success program:
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources.
- Track product usage data, proactively engage accounts that are under-utilizing.
- Hold regular check-ins (monthly/quarterly business reviews).
- Surface success stories
Nice to have
- Experience or interest in the construction industry.
- Experience using and/or implementing CRMs
Conditions
- Significant Equity & Leadership Role : Meaningful early-stage equity and a clear path to leadership as we scale.
- Immediate Impact : Work closely with our clients to get the most from our platform. Collaborate with our product team to bring customer ideas to life.
- Sustainable Growth : Join an experienced team focused on building a company with strong fundamentals and enduring value.
Other
- SalesJack is the leading sales platform for independent businesses in the construction supply industry. Our customers are the backbone of the industry, driven by blue-collar, entrepreneurial teams who have been underserved by technology for too long. With SalesJack, these companies finally have the tools to compete head-to-head with larger rivals.
- Our founding team brings a wealth of experience from Uber and the construction industry, giving us a unique perspective on the challenges our customers face and how to solve them. We're committed to sustainable growth, building a long-term business that can have a lasting impact on this massive and vital industry.
- We are looking to hire our first team member in customer success to help onboard our new customers and help them get the most out of our platform.
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings.
- Proven ability to drive retention, adoption, and long-term customer success.
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.