Avoca
IT Manager
2w ago
120000 –145000 USD / yearUSAMiddlesaas administrationit supportdevice configurationaccount provisioning
First IT Manager responsible for overall technology environment and IT build-out at a Series B AI-powered customer engagement startup.
Responsibilities
- We're hiring our first IT Manager to own the full technology environment at Avoca. This is a foundational role sitting within Operations — you'll be responsible for everything from day-to-day employee support and SaaS administration to leading the IT build-out of our NYC headquarters. You'll report to the Head of Operations and work closely with every team in the company as we scale from 100 to 200+ employees.
Requirements
- You're hands-on and ownership-oriented — when something breaks or doesn't exist yet, you fix it or build it without being asked
- You operate well in ambiguity and move fast; you don't wait for a perfect brief to get started
- You think in systems — you spot the upstream cause, not just the immediate symptom, and you build for scale even when you're solving for today
- You take the work seriously and hold a high bar for reliability; the team depends on you and you don't let them down
- You're in the office five days a week and set the standard for what a well-run, well-supported physical workspace looks like
Conditions
- Comprehensive medical, dental, and vision insurance
- Company-sponsored 401(k) through Vestwell
- Flexible PTO plus U.S. federal holidays
- Company-wide off-sites
- Daily in-office lunch through Parkday
- Dinner covered when working late
- Commuter support including transit reimbursement and late-night rideshare
- Standing desks and workspace accommodations available on request
- All core tools and software provided
- Compensation: The expected base salary for this role is $120K-145K, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process.
Other
- Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
- We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
- In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
- Own IT onboarding for every new hire — configure devices, provision accounts, and ensure day-one readiness across the company
- Lead the IT build-out of Avoca's NYC office, including network design, Wi-Fi infrastructure, AV/conferencing systems, and physical access control
- Administer Avoca's SaaS stack (Google Workspace, Slack, Notion, HubSpot, Zoom, and others) — managing access, integrations, and licensing
- Serve as the primary point of contact for all hardware and software issues; keep the team unblocked and moving fast
- Own endpoint security, identity and access management, and IT policy enforcement across the organization
- Drive IT process improvement, develop and manage ticketing and escalation workflows, and prepare and refine standard operating procedures
- Evaluate vendors, run cost-benefit analyses on tool upgrades and renewals, and ensure Avoca is getting best-in-class value
- Track and manage hardware and software inventory; manage laptop lifecycle from procurement through offboarding
- 5+ years of experience in IT management or systems administration, ideally at a high-growth startup
- Hands-on experience with Google Workspace and a modern MDM platform (Rippling, Jamf, Kandji, or equivalent)
- Strong networking fundamentals — VLANs, Wi-Fi infrastructure, firewalls, DNS/DHCP
- Experience with identity and access management tools (Okta, Active Directory, or equivalent)
- Track record of supporting an office build-out or major infrastructure project end-to-end
- Strong vendor management and analytical skills; comfortable building a cost-benefit case and making a recommendation
- Clear, confident communicator who can translate technical decisions for non-technical stakeholders
- Nice to have: familiarity with AI tooling governance, SaaS security reviews, or relevant certifications (CompTIA, Google IT, AWS)
- At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
- Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.