LovableCustomer Success Manager
3w ago
Europeaccount managementsolution consulting
Responsible for guiding users to adoption and success, building relationships, and driving customer outcomes.
Requirements
- Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
- We treat all candidates equally - if you’re interested please apply through our careers portal.
Other
- TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.
- Please note: this role is based out in either London or Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. Unfortunately we are not able to support work authorization in the UK at this time.
- Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started.
- We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
- Experience in CS, account management, or solution consulting in SaaS or AI
- Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
- Strong communicator who blends empathy, business acumen, and technical curiosity.
- Ability to translate technical capabilities into clear business outcomes
- Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
- Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
- Comfortable with ambiguity and iteration in a fast-moving, high-growth environment.
- Bonus : experience supporting developer tools or AI-native products
- Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
- Build and execute success plans aligned with customer goals and product capabilities
- Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
- Partner with Product and Engineering to surface feedback and shape roadmap priorities
- Partner with FDEs to solve complex needs quickly, pairing business context with technical execution.
- Collaborate with AEs to identify and qualify CSQLs for expansion.
- Troubleshoot blockers, coordinate internal support, and ensure fast resolution
- Track health scores, usage, and adoption metrics to identify risks and opportunities
- Build Customer Success playbooks and new processes based on learnings
- Act as a strategic advisor - guiding customers on best practices, new features and workflows
- Customers reach time-to-value fast and expand use across teams.
- Renewals are earned through visible impact and trust.
- Lovable becomes mission-critical to how customers build and innovate.
- You’re seen as the bridge between customers, product, and growth.