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Recall

Founding Enterprise Account Manager

1mo ago
220000 –235000 USD / yearUSASenior
Recall

Founding Enterprise Account Manager

1mo ago
220000 –235000 USD / yearUSASeniorsalesforcecustomer success

Responsible for owning and growing strategic enterprise accounts through retention, expansion, and building the AM function from scratch.

Conditions

  • 100% covered health, dental, and vision
  • Breakfast, lunch, and dinner covered
  • Ubers/Waymos to and from office covered
  • Unlimited PTO
  • Relocation assistance if not already in SF
  • Computer and workspace stipend

Other

  • We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at Recall.ai , responsible for making sure our biggest customers deploy, expand, and stay.
  • This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.
  • You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.
  • Recall.ai is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.
  • Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
  • Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
  • Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
  • Stay close enough to accounts to catch competitive threats before they become decisions
  • Turn top account usage patterns into a replicable playbook for other strategic accounts
  • Cross-sell new features and products as a natural extension of the relationship, not a separate motion
  • Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
  • Identify patterns across accounts and feed them back into messaging, product, and sales strategy
  • 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
  • Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
  • Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
  • A specific story about an account you saved before it flagged at-risk
  • Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
  • Experience working at a startup with fewer than 50 people
  • At least 2+ years of tenure at one company, not a series of short stints
  • Strong judgment and adaptability; comfortable building without a playbook
  • You want to be the first AM and own the entire motion. No inherited playbook, no inherited accounts list.
  • You love building from scratch and having real ownership over outcomes.
  • You’re energized by being in the room, whiteboards, quick huddles, and all.
  • You’re looking for a massive growth opportunity in a greenfield market.
  • You’re genuinely curious about how engineering teams build, and you want to help them succeed.
  • You need a defined playbook to operate. None exists here yet.
  • You’re not ready for the occasional 60-hour week when a strategic account needs you.
  • You need something predictable. We’re growing fast, but we’re still early-stage.
  • You’re not excited about working with engineers. Our buyers are technical and you won’t earn their trust without genuine curiosity.
Apply