Mangomint
GTM Lead
1w ago
85000 –95000 USD / yearUSALeadRemotecustomer relationship managementsalesonboarding
Lead the launch and customer relationship management of a new product at Mangomint, focusing on sales, onboarding, and ongoing support in a SaaS environment.
Responsibilities
- As the founding member of a new team at Mangomint, you'll own the launch of an exciting new product, from selling and onboarding to supporting customers once they're up and running. This is a ground-floor opportunity to own the customer relationship end to end, from first conversation through setup, adoption, and ongoing support.
- You'll guide interested customers through a largely self-serve product experience, stepping in wherever they need you, and you'll be close to the customer in a way few roles are. Because this is a brand-new motion, there's no finished playbook, you'll help write it.
- Note: This is an individual contributor role, not a people management position. As the founding member of this team, you'll operate with a high degree of ownership and autonomy while helping define the playbook, shape the customer journey, and lay the foundation for how this function grows over time.
- In this role you will:
- Sell an exciting new product to customers, guiding them through a largely self-serve experience
- Onboard new customers and help them get the most out of the product
- Answer questions, overcome objections, and provide ongoing support once customers are up and running
- Own the customer relationship end to end, from first conversation through adoption
- Surface what customers want and where they get stuck
- Work directly with our engineers to shape what gets built next
- Help define the motion from the ground up, building the playbook as you go
Requirements
- Experience working in a SaaS company, ideally in a customer-facing role where you've sold to, onboarded, or supported customers
- Experience in a startup or other fast-paced environment where you've had a high degree of ownership, autonomy, and cross-functional collaboration
- A high-agency, high-drive generalist who can't help but solve the problem in front of you
- A fast learner who's comfortable wearing many hats
- A track record of growth wherever you've landed, your background probably doesn't fit neatly into one box, and that's the point
- A strong understanding of sales, the customer, and the broader business, enough to operate across all of it
- A first-principles thinker who'd rather figure it out than follow a script
- Someone energized by ambiguity, who wants to help write the playbook rather than have one handed to them
Other
- Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.
- We’re a primarily remote company, ambitious, and collaborative team that gathers together every few months. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us !
- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app & One Medical membership
- Flexible PTO
- 401k plan available (no matching)
- Employee stock option program