Customer Care Specialist (German)

Other

• At Rohlik , Customer Care is one of the reasons we’re a love brand . Customers regularly praise our service on social media — because we’re fast, human, and we actually care.
• As a Customer Care Specialist , you’ll be on the front line of that experience. You’ll help customers via phone, email and chat , handle the more complex situations (including cases AI can’t solve), and make sure every interaction ends with a customer who feels heard and helped.
• You’ll represent a brand known for exceptional customer service — and help set the standard every day.
• You’ll work with real people and real situations — problem-solving, not scripts.
• You’ll handle both inbound and outbound communication, not just replies.
• You’ll join a team that supports each other and takes pride in doing things properly.
• Hybrid setup: After onboarding (typically 1–2 months), home office is possible — 3 days in the office, 2 days Home Office .
• Communicate with customers through email, phone and chat (inbound and outbound)
• Resolve requests such as delivery time/address changes, item modifications, or contact detail updates
• Help customers when something goes wrong — late orders, delivery issues, complaints
• Coordinate with couriers to support successful and timely deliveries
• Work closely with other teams (Logistics, Procurement, etc.) to solve problems fast
• Provide accurate information about products and services
• Capture customer feedback and share it to improve our service
• Use your authority to compensate complaints with credits within defined limits
• Contribute to a positive team atmosphere — Customer Care is a team sport
• Experience from customer service or customer-facing roles
• German is a must (advanced level) — written and spoken
• English OR Czech/Slovak is needed (written and spoken)
• Strong communication skills and a naturally customer-oriented approach
• Stress resilience and the ability to handle conflict situations calmly
• Quick learner, comfortable with basic tools (Google Workspace)
• You can think outside the box and find the best solution for the customer
• Willingness to work in shifts is required , the role may include work on weekends
• Fair reward - You’ll get a strong fixed salary. Great work is rewarded clearly and fairly.
• Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.
• Life, not just work - Hybrid setup: After onboarding (typically 1–2 months), 3 days in the office, 2 days Home Office . And unlimited paid vacation based on trust.
• Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
• Real impact - What you do here matters. You’ll see your work changing how people eat and live — from day one.
• Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
• Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik.cz .
• Sport & wellbeing - You’ll stay active with company sports challenges or a subsidised Multisport card .
• A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
• If this sounds like you… You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?