Quindar
IT Support Administrator
1mo ago
70000 –95000 USD / yearUSAMiddlemacoslinuxwindowsendpoint managementpatchingidentity and access management
Provide technical support for end users and maintain internal IT systems in a secure aerospace environment.
Requirements
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .
Nice to have
- Experience with endpoint management platforms such as Jamf, Intune, or Kandji
- Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365
- Experience supporting regulated or compliance-driven environments
- Prior experience supporting defense, aerospace, or government customers
- Active U.S. Security Clearance or ability to obtain and maintain one
- Desired Characteristics
- Strong customer-service mindset with a focus on responsiveness and reliability
- Willingness to learn secure infrastructure and mission operations support processes to grow in the organization
- Strong attention to detail and documentation practices
- Collaborative approach to supporting engineering and operational teams
Other
- Quindar is seeking an IT Support Administrator to support day-to-day IT operations across corporate and secure operational environments. This role provides technical support for end users, supports endpoint and identity/account administration, and helps maintain internal IT systems and services.
- The ideal candidate has experience supporting enterprise IT environments, strong troubleshooting skills, and a customer-focused mindset. This position is well-suited for someone with 2–3 years of experience who is looking to grow in an aerospace, defense, or secure mission-operations environment.
- This position is primarily onsite to support operational requirements. The candidate will be expected to work onsite four (4) days per week during normal business hours (9:00 a.m.–5:00 p.m.), with one (1) remote workday based on operational needs.
- Essential Responsibilities
- Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed
- Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
- Support onboarding and offboarding activities, including account provisioning, device setup, and access management
- Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
- Assist with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)
- Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems
- Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records
- Basic Qualifications
- 2–3 years of experience supporting enterprise or corporate IT environments
- Experience providing desktop/end-user support in macOS and Windows environments
- Basic familiarity with Linux operating systems
- Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking
- Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)
- Strong troubleshooting, organizational, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Ability to work onsite in support of operational requirements
- Additional Details
- On-call/after-hours support: As needed for incidents, planned maintenance, or special events
- Travel: Minimal; may include local travel between sites as required
- Physical requirements: Ability to lift and move IT equipment (up to 30 lbs.)
- Employment eligibility: Must be authorized to work in the United States; position may require the ability to obtain and maintain a U.S. security clearance
- We work in a cutting edge industry and you will get the opportunity to be part of a small team with a large direct impact on the success of our customers’ space missions!
- We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays.
- Mental health is just as important as physical so we provide quarterly health & wellness benefits.
- Comprehensive health insurance for you and your family with 100% coverage for employees.
- We encourage employees to save for retirement and provide 4% 401(k) matching.
- Each year we have a 4-day company offsite. Previous locations include San Francisco, Nashville, Denver, Santa Fe, Palm Springs, New Orleans, San Diego, Bozeman, and New York City.
- Our culture and company is evolving. You will be key in creating the next major or minor version!