Cedar
Patient Advocate
2w ago
USAJuniorRemotecustomer servicemedical billinggoogle suiteelectronic medical recordsproblem solvingcommunicationattention to detailcritical thinking
Patient Advocate role at Cedar involves managing patient communications related to medical billing via live chat, phone, and email, supporting a smoother healthcare billing experience. Cedar is a leading healthcare technology company driving improvements in medical billing and patient experience through data science and product design.
About the company
- Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system.
- With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth.
- Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
- As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually.
- Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
- Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible.
- Today, healthcare providers still engage with consumers in a "one-size-fits-all" approach; Cedar leverages consumer best practices to deliver a superior experience.
Responsibilities
- Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
- Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaigns
- Run and follow through on escalations to the healthcare provider
- Lead the payment posting process and follow up on defaulted payments
- Appropriately follow up with insurance and other third parties
- Meet assigned team and individual metrics related to satisfaction and collections performance
Requirements
- 2-3 years of customer service experience via phone or call center
- 1-2 years of medical billing, insurance or related healthcare experience
- Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
- Proficiency in Google Suite
- Ability to toggle between multiple systems and efficient typing skills
- Excellent verbal and written communication skills
- Self motivated individual with exceptional attention to detail
- Ability to show empathy and passion for outstanding customer service
- Excellent problem solving and critical thinking skills
- Open to ambiguity and ever changing environment
- Willingness to be flexible with schedule from time to time
Conditions
- This is a fully remote position, requiring access to a nice private space
- Hourly Rate: $19.47 - $21.64* (subject to location, experience, and education)
- Competitive benefits and wellness package
- Chance to improve the U.S. healthcare system at a high-growth company
- Flexibility to work from home or in the office for most roles
- Unlimited PTO for vacation, sick and mental health days (encouraged to take at least 20 days per year)
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules
- Diversity initiatives including three employee resource groups: be@cedar, Pridecones, and Cedar Women+
- Competitive pay, equity (for qualifying roles), and health benefits including fertility & adoption assistance starting first of month after start date
- Cedar matches 100% of 401(k) contributions up to 3% of annual compensation
- Access to mentorship, employee and management coaching, and discretionary budget for learning and development
How to apply
- Please mention the word **KEEN** and tag RMTguMjEwLjIyLjIw when applying to show you read the job post completely (#RMTguMjEwLjIyLjIw). This is a beta feature to avoid spam applicants.