National Service Bureau
Collections Manager
2w ago
USAMiddleRemotecall center managementcollections managementanalytical skillsproblem solvingremote team managementperformance metricscompliancetraining
National Service Bureau (NSB), a leading national agency in Accounts Receivable Management and Subrogation, is seeking an experienced Collections Manager to lead remote call center teams, ensuring operational goals and compliance.
About the company
- NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency.
- Diverse and friendly team
- Emphasis on work/life balance
- Guaranteed no nights/weekends
- Positive environment
- Performance-based incentives
- Advancement opportunities
Responsibilities
- Ensures that all call center, collections, and training goals are met.
- Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
- Makes recommendations for action plans
- Performs continued training and education
- Implements call center and collection operational strategies
- Provides daily personnel management and oversight
- Conducts regular 1:1’s and annual performance reviews
- Recommends changes to employee levels based on activity and performance
- Enforce company policies and hold team members accountable
Requirements
- 3-5+ years in a high volume collections management
- Experience in managing a remote team environment
- Experience scheduling call center operations and running call campaigns
- Excellent call center and/or collections management skills
- Results oriented with the energy and ability to deliver results daily
- Strong analytical and problem solving skills
- Understanding of and respect for compliance
- Positive attitude and approach
- Ability to drive, encourage, and motivate a team
- Willingness to exemplify our Core Values
Conditions
- Competitive Salary
- Employer Paid Medical, Dental, Vision Insurance
- Company Provides EAP (Employee Assistance Program)
- Paid Time Off
- 401(k) plan + employer matching contributions
- Monday to Friday schedule
- Must be based out of Sarasota, FL!
Other
- Core Values: Follow Through, Be Engaged, Think First, Be Respectful, Be Accountable
- NSB is very proud of our team and the environment they are helping to foster here. We’re excited for you to join us!
- Salary Range: $60,000 - 90,000/yr
- This is a remote position.