Gildan
Analyst Customer Routing
2w ago
Middlesupply chainlogisticsmicrosoft officeproblem solvingcommunicationteamworkinterpersonal skills
The Customer Routing Analyst supports routing and customer compliance for Retail within the Planning and Scheduling Department at Gildan, a major international apparel manufacturer.
About the company
- Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, and Champion® under exclusive licensing for the printwear channel in the U.S. and Canada.
- Gildan owns and operates vertically integrated, large-scale manufacturing facilities primarily located in Central America, the Caribbean, North America, and Asia.
- The company operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy.
- Gildan's vision is Making Apparel Better®.
Responsibilities
- Assist in supporting major accounts by contacting accounts regarding delayed carrier pickups and communicating with sales regarding routing issues.
- Adhere to customer specific routing guides to ensure compliance by routing and distribution teams for assigned accounts.
- Work with internal teams to prioritize receipt of product given account specific routing requirements, considering processing and order timing.
- Maintain routing table updates and ongoing maintenance.
- Organize and maintain current vendor routing guides.
- Assist DC Logistics Clerks to handle certain customer specific requirements during and after the shipment has been processed.
- Route and communicate via certain customer specific routing portals.
- Follow up and assist in troubleshooting shipping issues such as picking/packing errors, delays, misguided freight, label issues, chargeback/penalties.
Requirements
- Bachelor's Degree in Supply Chain/Logistics or any related discipline.
- At least 3 years' experience in a supply chain or related environment.
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Expressed problem solving skill; able to gather and analyze information at a high level.
- Excellent verbal and written communication skill.
- Ability to speak and present information in a clear concise way in front of customers.
- Proven ability to prioritize information, work activities, use of time, resources.
- Ability to work in a team-based environment.
- High level of interpersonal skill and professionalism required.
- Ability to work under demanding deadlines.
Conditions
- Join a publicly traded company dual-listed on NYSE and TSX with great potential.
- Be part of a workplace where meaningful connections and teamwork are celebrated.
- Work alongside a diverse group of colleagues from local to international.
- Benefit from mentorship and continuous development opportunities.
- Take advantage of attractive benefits packages.